Information We Collect
When you book an experience through our website, we collect personal information including your name, email address, and details about your selected service. This information is provided voluntarily when you complete our reservation form.
We also collect technical information automatically when you visit our site, including your IP address, browser type, device information, and browsing patterns through standard web technologies.
How We Use Your Information
We use the personal information you provide to process your booking requests, communicate with you about your selected experiences, and respond to your inquiries. Your email address allows us to send confirmation details and updates about your journey.
Technical information helps us improve our website functionality, understand how visitors interact with our content, and ensure our site works properly across different devices and browsers.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. Your booking details may be shared with local guides and service providers who are directly involved in delivering your experience, but only to the extent necessary to fulfill your reservation.
We may disclose your information if required by law or if necessary to protect our rights, property, or safety, or that of our users or others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our website.
Cookies and Tracking
Our website uses cookies to remember your preferences and enhance your browsing experience. You can control cookie settings through your browser, though disabling cookies may affect some site functionality. For detailed information, see our Cookies Policy.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights or ask questions about how we handle your data, contact us at [email protected]
If you're located in the European Union, additional rights apply under GDPR. See our GDPR Information page for details.
Data Retention
We retain your personal information for as long as necessary to provide services you've requested and to comply with legal obligations. Booking information is typically maintained for five years for business record purposes.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.
Contact
For questions about this privacy policy or our data practices, reach us at [email protected] or write to:
Forest-heron
427 Rue Saint-Jean
Quebec City, QC G1R 1P3
Canada
Last updated: September 16, 2026